Privacy Policy

Privacy Policy for Aqua zen holiday

Last Updated: August 9, 2025

Welcome to Aqua zen holiday (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and use our website [www.aquazenholiday.com] (the “Site”), purchase tours or products, subscribe to our newsletters, or interact with our blog.

By using our Site and services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Create an account or register on the Site
  • Purchase tours, products, or services
  • Subscribe to newsletters or marketing communications
  • Contact customer support or send inquiries
  • Participate in surveys, promotions, or contests

Examples of personal information include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (credit card or other payment details)
  • Travel preferences and itinerary details
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website URLs
  • Cookies and tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third-party services such as payment processors, marketing platforms, or social media providers when you interact with our Site or services through them.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your tour or product orders and payments
  • To provide customer service and respond to inquiries
  • To personalize your experience on our Site
  • To send you booking confirmations, updates, and related information
  • To send marketing communications, newsletters, and promotional offers (where permitted)
  • To improve our Site, products, services, and content
  • To comply with legal obligations and enforce our terms
  • To protect our rights and prevent fraud or security issues

3. Legal Basis for Processing Personal Data

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

  • Your consent (e.g., subscribing to newsletters)
  • Performance of a contract (e.g., processing your booking)
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving our services and preventing fraud)

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your data with:

  • Service providers and partners (e.g., payment gateways, tour operators, shipping companies) who assist us in operating the business and delivering services
  • Legal authorities when required by law or to protect our legal rights
  • Marketing and analytics providers to help improve our services and marketing efforts

All third parties we share data with are required to keep your information secure and confidential.

5. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce agreements.

When your data is no longer needed, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize you when you return to our Site
  • Analyze Site usage to improve functionality
  • Customize content and marketing messages

You can control cookie preferences through your browser settings or via cookie management tools on our Site.

For more details, see our Cookie Policy [link to cookie policy if available].

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access your personal data
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us at info@aquazenholiday.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.

However, no method of transmission over the Internet or electronic storage is 100% secure.

9. International Transfers

Your information may be processed and stored outside your country of residence, including in countries with different data protection laws.

We ensure that such transfers comply with applicable laws and use appropriate safeguards.

10. Children’s Privacy

Our Site and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites.

We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our Site or by other appropriate means.

Your continued use of our Site after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Aqua zen holiday

Thank you for trusting Aquazenholiday. We are committed to protecting your privacy and providing a secure travel booking experience.

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